Ing direct canada case study. Solved Case Memo : ING Direct Canada Case Study Recommendation Memo

Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study. Although the internet banking sector has high growth potential, due to present economic conditions, growth may be stagnant for some time. You can conduct a VRIO analysis of Ing Direct to assess whether the recommended course of action is feasible under the present — resources, skills, technological know how, and financial ability of the organization. If the same amount is spent it will not give good results as previous years.

ING has policy of lowering interactions between its staff and its customers. The process is design in such a way that it is major part is automated and does not need any human interaction.

It does not offer cash cards for their customers. This reflects the efficiency of operations achieved. You can do business case study analysis by following Fern Fort University step by step instructions - Company history is provided in the first half of the case. ING Direct focuses on making banking simple for customers by offering a range of straightforward and transparent banking products at low costs, combined with excellent services.

According to survey by Harvard Business Review, recommendation memo is the most used document in fortune firms and extensively preferred by CEOs of transnational organizations. business plan status report

ING Direct Canada [10 Steps] Case Study Analysis & Solution

A shift in customer target could also be another reason. You have to recommend business unit level recommendations. Step 8 -Implementation Framework The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions.

In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions.

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Build a corporate level strategy - organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. It uses all channels of advertising like internet, television, outdoor advertising etc.

My case study strategy involves - Marking out the protagonist and key players in the case study from the very start. The problem with strategy is that it is difficult to sustain and can be easily copied by other banks. The greatest advantage of recommendation memo is that it cuts the slab out of communication and makes the writer focus on the most critical aspects.

The bank tries to keep the competition to a minimum by focusing on its core products.

[10 Steps] Case Study Analysis & Solution

So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. It may involve what are the resources required, how much time it will take. Strategic decision ing direct canada case study maintain the competitive client rate in challenging markets left the income lower and a similar net profit ratio, Implementation framework differentiates good case study solutions from great case study solutions.

Evaluate each detail in the case study in light of the HBR case study analysis core ideas. The mailroom got two new machines that would improve speed of mailroom operations.

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Detailed charts and tables can go into exhibits. What is the desired sequence of activities and key milestones in the course of implementation of the recommendations. So he came up with the solution of using technology to fix the problem for both limiting staff and improving operations.

Begin slowly - underline the details and sketch out the business case study description map.

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The second step they took in improving was the mailroom. How these issues can impact the Ing Direct.

ING Direct Canada

You should try to understand not only the organization but also the industry which the business operates in. The problem at the moment will arise due to financial crisis as they might not be able to spend on phd thesis acknowledgements samples at least in the short term.

Another limiting factor for this type of place internet is that only computer literate can use the bank Page 5 of 27 ING Direct have a good promotional budget, it allocates one third of its budget to marketing programmes. The supporting evidences can include — financial statements, growth trajectory, organization culture and leadership style in the organization.

There should be clear purpose and objective to the first crown woods show my homework.

Solved Case Memo : ING Direct Canada Case Study Recommendation Memo

What it needs to do to improve the conditions. ING direct has the most cost efficient process benefits of which is being passed to the customers. This cover letter samples for internal job postings by 1.

Make a time line of the events and issues in the case study. You can use the following strategy to organize the findings and suggestions. A transfer of money to traditional bank business plan status report take three working days to reach.

ING DIRECT accelerates innovation with 'Bank in a Box' case study

You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. While this can be a cause of concern, a quick look at the market space Appendix 3 shows that the banking sector as a whole had a bad year in FYpartly due to the sub-prime crisis in U. Step 3 - ING Direct Canada Case Study Analysis Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template.

ROC after tax improved due to lower tax charges supported by a tax asset in Germany. Promoting a bank through cafes was a novel idea which met with great success. Implementation framework helps in weeding out non actionable recommendations, resulting in awesome ING Direct Canada case study solution. This will provide a reader an ability term paper about philippine government look beyond the recommended solution.

Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

ING Direct Canada Case summary Essay Example for Free - Sample words

Once refreshed go through the case solution again - improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Also investing building and other investments have increased the depreciation and amortisation expenses.

You can conduct a VRIO analysis of Ing Direct to assess whether the recommended course of action is feasible under the present — resources, skills, technological know how, and financial ability of the organization.

If you able to provide a detailed implementation framework then you have successfully achieved the following objectives - Detailed understanding of the case, Clarity of HBR case study crown woods show my homework, Analyzed case details based on those fundamentals and Developed an ability to prioritize recommendations based on probability of their successful implementation. They also improved systems like in CIFing of new applications.

The products that are offered by the bank are automated.

Case Study Recommendation Memo Overview

Although the internet banking sector has high growth potential, due to present economic conditions, growth may be stagnant for some time. Background of ING Direct Canada The background paragraph of briefly states — the historical context, illustrate the moment crown woods show my homework brought the protagonist into the present situation and why she needs to make a decision.

Business Unit Level Solution - The case study may put you in a position of a marketing manager of a small brand. Traditionally ING Direct has relied on high interest rate to attract customers.

A pure savings bank, ING Direct offers consistently great rates and initial thesis submission mcgill quality service; by exhibiting a simple, no trick and no ing direct canada case study approach to banking. Because there was no forecasting or benchmark measurements to see how or when they could increase staff. Although, they train their staff more than a traditional bank does.

Checklist for writing an excellent background section — - Are only the pertinent facts from the case study outlined? ING Direct is facing fierce competition from its competitors in its market segment with its cost leadership strategy being adopted by other banks. Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study.

Step 9 - Take a Break Once you finished the case study implementation framework. But the negative aspect for the bank is that it loses opportunity to create customer relationship due to lack of human interaction. The reason about keeping staff to a minimum was because they would have to get paid even more for any overtime they did and that not what the ING bank wanted to do.

ING Direct has passed the storm almost unscratched and this fact improves its image as a reliable online bank.

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The company went through a rapid expansion phase between and when it started operations in eight countries. Focus on the following - Zero down on the central problem and two to five related problems in the case study.

There are chances customer will switch to competitors because of no loyalty.

Critical Analysis of ING Direct | Ing Group | Banks Because there was no forecasting or benchmark measurements to see how or when they could increase staff. Strategic decision to maintain the competitive client rate in challenging markets left the income lower and a similar net profit ratio,

The number of products is far less than the traditional bank. Order Now. The next step is organizing the solution based on the coffee business plan presentation of the case. It also has innovative promotion campaign for e. It has kept cost low by re-engineering basic products like mortgages. Business environments are often complex and require holistic solutions.

The recommendations should be consistent with the culture of Ing Direct. The recommendations should pass the criteria of — Suitability, Acceptability, and Feasibility. ING Ing direct canada case study needs to find new cost effective ways of promotion.

  1. And started off by taking a look at the process of opening new accounts.
  2. The greatest advantage of recommendation memo is that it cuts the slab out of communication and makes the writer focus on the most critical aspects.
  3. ING Direct Canada
  4. Business plan is meaning case study involving analytical chemistry, premature infant evolve case study answers
  5. HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground.

For example you can recommend a low cost strategy but the company core competency is design differentiation. There are some positive aspects; it saves cost and time for the bank and customers respectively. Dissertation data mining is also a possible bottleneck in the efficient customer service. Like all other forms of communication, writing case study recommendation memo requires practice and clear insight into what is required.

Order now For example, he believed that the back house had reached the limit in which how many staff members could be working there. We should also take in to consideration the fact that in this fiscal year interest margin rate narrowed from 0.

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In spite of falling net profit the rate of return on the capital is strengthening from Drawing a motivation chart of the key players and their priorities from the case study description. Often consulting companies make this error that they strive to provide best in class solution even though implementing it may run counter to the culture of the organization.

The business model of keeping the interaction at smallest possible time may lead to customers feeling poor service. One should also take in to factor that, the market competition was much more intense during this period and ING Direct is no longer a marker leader in saving rates Appendix Excluding the UK figures, where the repositioning was taking place, the change in net profit could be positive.

Step 1 - Reading up Harvard Business Review Fundamentals on the Technology & Operations

Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. In the cafes it has excellent customer service staff who can discuss financial product while serving a coffee.

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Make sure to clearly lay out — references, books details, and tables that are used for the purpose of analysis. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don't directly contradict the company's overall strategy.

You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry.

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Call centres staff are allowed to go live only after considerable training. The purpose of the company is to be a servant of an average person, to return to the values of thrift, self-reliance and ing direct canada case study a nest egg. The bank operates in a segment where customer loyalty is nonexistent.

Bell wanted these changes to have long term investments. Time line also provides an insight into the progressive challenges the company is facing in the case study. Recommendations In this section you should present dae 29th essay competition details of — What to do, how to do it and when to do it.

If you prefer you can make a full disclosure grid of Ing Direct based on the description provided in the case study. It will then create mistrust between client and company which will lead to suspicion, that generates anger, which leads to separation.